After Sales Service

Krystalvision provides a 12-month manufacturer’s warranty on all its products. During the warranty period, our fully trained and qualified staff of Service Engineers will be available for preventative maintenance and other services as needed.

Comprehensive Annual Maintenance Contract

With any machine, moving parts mean an opportunity for something to go wrong. Maintenance agreements and proper training on the systems could increase the life of your system. At the end of the warranty period we encourage customers to enter into an Annual Maintenance Contract(AMC). Annual Maintenance Contract will guarantee that our trained service engineers will inspect the machines on a periodic basis to maximize uptime. We maintain adequate spares and parts and will ship them quickly to customer location through our support service centers.

A Comprehensive Annual Maintenance Contract (AMC) covering labor and spares such as conveyor belt, lead flaps, etc. on each machine is provided. During the AMC period, Krystalvision will undertake quarterly preventive maintenance checks apart from breakdown maintenance if required.

Base Annual Maintenance Contract

A Base Annual Maintenance Contract covers only labor charges. Spares will be recommended by our service personnel on a case by case basis depending on multiple factors such as age of the machine, usage etc.

Training for your Security Staff

We provide on-site instruction on the operation and use of the equipment and on the proper interpretation of the images. Special emphasis is provided for appropriate responses to perceived threats. X-ray images often require interpretation to see concealed devices and weapons against a background of other items. We believe it is better to be safe than sorry so we emphasize conservative interpretations and courteous but business like handling of possible perpetrators.

To inquire about after sales service options, please contact us for more information.

X Ray Machine Rental/Leasing

As business fluctuates so do your security needs. Short and long term needs arise all the time. We can support those needs and work with your budget. We provide x-ray scanning machines to various public and private institutions. Rental rate depends on type of machine, location, lease duration and services requested.

X-Ray machines can be rented or leased for varying periods of time. Krystalvision has years of experience setting up X-Ray machine rentals for a wide variety of events ranging from stadiums, hotels, special events to corporate meetings.

Short Term Rentals

Daily to several months, our rental fleet is sure to meet your needs.

  • Daily
  • Weekly

Long Term Leases

Long term lease could be the perfect solution to maintain your security level but not with all the financial strain that comes with purchasing a new x-ray machine.

Please contact us if you are interested in renting or leasing or if you have any questions.

Spare Parts

In order to ensure that the security scanners have the highest possible uptime and are available round the clock, we always carry adequate stock of genuine spare parts. Spare parts are priced reasonably and Krystalvision can ship the parts to the customer location at short notice. We recommend that our customers always use genuine spare parts and use services of authorized personnel only.

To inquire about spare parts, please contact us for more details.

Safety Audits

Safety of the operating personnel and the general public who are in the vicinity of x-ray machines is very important and we take that very seriously. Radiation leakage emitted by our scanners is within the limit prescribed by AERB and is certified as such. To ensure that radiation leakage level is within certified limit and other safety features such as emergency stop are functioning as per specifications after the warranty period, we provide safety audit services which are conducted by training and experienced service professionals.

To schedule a security audit, please contact us for more information.

X Ray Machine Maintenance and Repair

Whether it’s major repairs or preventative maintenance, our technicians are trained to get the job done right. Our rates are very affordable and we provide warranty on the work performed.

We stand behind our work, and we know how important it is to have your X ray machine functioning perfectly. You can rely on Krystalvision to make all necessary repairs as quickly and efficiently as possible.